Returns & Exchanges

Return & Exchange Policy – Online Orders

We want you to love every order from our patisserie. Because our products are perishable and made to order, our policy is slightly different from non‑food retailers.

Perishable Items (Macarons, Pastries, Chocolates, Gelato)

- All perishable items are final sale once they leave our boutique.

- We do not accept returns or exchanges on perishable items.

However, if there is an issue with quality, damage, or an incorrect order, please contact us within 24 hours of pickup so we can make it right.

Non‑Perishable Items (Merchandise & Gifts)

Eligible non‑perishable items (e.g., branded merchandise, gift items) may be returned or exchanged within 14 days of delivery.

Items must be unused, in their original condition, and in original packaging.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Once we receive and inspect your return, we will process your refund or exchange within 5–7 business days.

Order Issues, Missing or Incorrect Items

If your order arrives with missing items, incorrect items, or other issues:

Email us within 24 hours of delivery or pickup with your order number, a brief description of the problem, and clear photos when possible.

We may offer a replacement, store credit, or refund, depending on the situation.

Shipping Damage

We carefully pack all orders, but occasionally damage can occur in transit.

If your order arrives damaged:

Take photos of the outer box, inner packaging, and damaged product.

Email us within 24 hours of delivery with your order number and photos.

We will work with you on a replacement or store credit and may file a claim with the carrier.

Refunds & Store Credit

Approved refunds are typically issued to the original method of payment.

In many cases involving perishable items, we may offer store credit or replacement product instead of a cash refund.

Original shipping charges are non‑refundable except where the issue is due to our error.

In‑Store vs. Online Purchases

This policy applies to orders placed through our website for pickup or delivery. In‑store purchases may be subject to different policies; please ask our team for details.

How to Contact Us

For any questions or to report an issue with your order, please contact us at:

Email: pioneersquare@lemacaroncafe.com

Phone: +1(602)814-2759